1. Can your company provide samples?
Yes, you are welcome to require free samples for testing, for custom-made products, there could be tooling costs(mold fee), both tooling fee and freight fee will be paid by you, but the tooling fee will return on formal bulk orders.
2. What's your Minimum Order Quantity (MOQ)?
Sponge/Foam are light but bulky products, in consideration of the labor and shipping costs, to make your deal cost effect, for domestic orders, we require MOQ which load volume is equal to 4 cube meters(CBM), for oversea orders, we normally require MOQ which load volume equal to 10 cube meters(CBM). But we also take trial order or sample order with small quantity, it depends on the requirement of the product and the inventory of our foam material.
3. How to estimate the shipping costs for my small quantity order?
Sponge/Foam are light but bulky products, for small quantity orders which deliver by international express such as DHL/UPS/Fed EX/TNT and etc, the courier companies will charge it by volumetric weight but not actual weight, the calculation formula is: length*width*height(cm)/5000, for more information, you can refer to this page:http://www.dhl.com/en/tools/volumetric_weight_express.html
4. Can your company offer OEM manufacture or PRIVATE LABEL service?
We can offer OEM/ODM manufacture service, and we can manufacture according to your samples or drawings or photos with details; We also provide PRIVATE LABEL service.
5. How long the production time will be?
That depend on the products and quantity of the order(s). Normally our production lead time will be 15~35 days.
6. How about your packing manner?
Generally,our packing manner is a poly bag for each of item,and 50~200 items per carton(according to the size).Of course,the packing manner can be done to your requirement.
7. How about your payment terms?
Normally,our payment term is 30% deposit in advance, 70% balance after inspection but before shipment, for sample orders, which value less than USD$1,000, we require full payment in advance after the sample was confirmed.
8. What payment methods do you accept?
For bulk orders, we accept bank telegraphic transfer(wire transfer), Western Union; for sample orders and tooling/freight fee, which value less than USD$1,000, we will use PAYPAL, PAYONEER and Western Union to collect the payment.