Yes, you are welcome to require free samples for testing, for custom-made products, there could be tooling costs(mold fee), both tooling fee and freight fee will be paid by you, but the tooling fee will return on formal bulk orders.
2. What's your Minimum Order Quantity (MOQ)?
Sponge/Foam are light but bulky products, in consideration of the labor and shipping costs, to make your deal cost effect, for domestic orders, we require MOQ which load volume is equal to 4 cube meters(CBM), for oversea orders, we normally require MOQ which load volume equal to 10 cube meters(CBM). But we also take trial order or sample order with small quantity, it depends on the requirement of the product and the inventory of our foam material.
3. How to estimate the shipping costs for my small quantity order?
Sponge/Foam are light but bulky products, for small quantity orders which deliver by international express such as DHL/UPS/Fed EX/TNT and etc, the courier companies will charge it by volumetric weight but not actual weight, the calculation formula is: length*width*height(cm)/5000, for more information, you can refer to this page:http://www.dhl.com/en/tools/volumetric_weight_express.html
4. Can your company offer OEM manufacture or PRIVATE LABEL service?
We can offer OEM/ODM manufacture service, and we can manufacture according to your samples or drawings or photos with details; We also provide PRIVATE LABEL service.
5. How long the production time will be?
That depend on the products and quantity of the order(s). Normally our production lead time will be 15~35 days.
6. How about your packing manner?
Generally,our packing manner is a poly bag for each of item,and 50~200 items per carton(according to the size).Of course,the packing manner can be done to your requirement.
7. How about your payment terms?
Normally,our payment term is 30% deposit in advance, 70% balance after inspection but before shipment, for sample orders, which value less than USD$1,000, we require full payment in advance after the sample was confirmed.
8. What payment methods do you accept?
For bulk orders, we accept bank telegraphic transfer(wire transfer), Western Union; for sample orders and tooling/freight fee, which value less than USD$1,000, we will use PAYPAL, PAYONEER and Western Union to collect the payment.
Our sampling service, giving you the opportunity to properly evaluate products to check and confirm with the material, sepcifacation and quality whether they meet your needs before you place the formal order.
Sampling lead time will normally take 2~7 days. And you will receive the product samples around 7~14 days.(ship by DHL/Fedex/UPS/TNT/EMS) Whatever you need, contact us and we will be pleased to help.×
Our sales team works closely with you to understand your products, business and vision. We review both internal and external factors, from product information to environmental factors involved in production, packaging and testing requirements. We form well considered opinions as a basis for recommending, improving and strengthening your products, before choosing the right format and manufacturing base.
Once our sales team has gathered all the information we then hand the project over to our sourcing team who will look carefully at the project needs and objectives to find the right location to manufacture the goods. They will look at issues of price, quality and delivery times before making a decision.
International companies also require a high standard of social, ethical and environmental compliance which must be passed on to their customers. We pride ourselves on only using factories that can pass social, ethical and environmental compliance audits, carried out by recognized international testing companies.×
Within our company we have a vast understanding of client’s requests involving packaging. From designing detailed items to undertaking in-depth solutions we offer brand awareness with complex ideas to help improve packaging so your customers feel they have been offered creative and informative solutions. Master Sponge always considers the environmental impact of materials used in packaging and researches new and improved ways of communicating the message to the end user.
We are able to offer a variety of different packaging options, such as PP bag with coloured card, PE bag with colored card, Blister (Clamshell), PVC box, etc, your logo and company name are able to be placed on the packaging, and/or on products as well.
Master Sponge can therefore offer a full through the line service from designing and developing new products, through the stages of mass production, packing and delivery to the clients doorstep.×
At Master Sponge we understand the need for strict quality guidelines to be imprinted into our organizational structure. China has a distinct lack of professionalism when it comes to issues of quality. With our quality control office sustained by professionally trained staff, overseen directly by our senior management and located in the heart of the manufacturing district; we are able to demand the highest standard of quality from our suppliers.
Quality starts with organization; we have many factories wishing to work with us but are very selective when choosing them. We send our trained audit technician who will look round the factory to assess whether it can pass international ethical & social inspections. Once this is done we will look at the machinery and make sample products to ensure the quality and manufacturing process is to our standards. We then talk to the management to assess whether or not they are people who we can discuss and solve complex problems with.
Once this is complete we will begin to produce products by placing our own Quality Control representative to oversee all production.×